Refund and Returns Policy – HipeVis.xyz

Welcome to HipeVis.xyz, your trusted destination for premium hair growth serum. We value customer satisfaction and aim to provide a seamless shopping experience. Please review our Refund and Returns Policy below.

1. Eligibility for Returns

  • Returns are accepted within 14 days of receiving the order.

  • Items must be unused, unopened, and in original packaging.

  • Proof of purchase is required for all return requests.

2. Non-Returnable Items

  • Used or opened products cannot be returned for hygiene reasons.

  • Items purchased on final sale or promotional discounts are non-refundable.

  • Customized or special-order products are not eligible for returns.

3. Return Process

  • Contact our customer support at info@hipevis.xyz with your order details.

  • After approval, ship the item back to our return address.

  • Customers are responsible for return shipping costs unless the product is defective or incorrect.

4. Refund Process

  • Once we receive and inspect the returned item, refunds will be processed within 5-7 business days.

  • Refunds are issued to the original payment method.

  • Shipping fees are non-refundable unless the return is due to an error on our part.

5. Exchanges

  • Exchanges are allowed only for defective or damaged products.

  • Contact our support team within 7 days of delivery to request an exchange.

6. Damaged or Incorrect Items

  • If you receive a defective or incorrect item, please email us immediately at info@hipevis.xyz.

  • Provide photos of the damaged product and packaging for faster resolution.

7. Contact Information

For any questions regarding our Refund and Returns Policy, please reach out to us:

  • Address: 236 Main St, Antwerp, NY 13608, USA

  • Phone: (315) 287-7833

  • Email: info@hipevis.xyz

We appreciate your trust in HipeVis.xyz and are committed to providing high-quality hair care solutions with excellent customer service.